Legal Handshake

Quality of Service

Walsh West Chartered Certified Accountants is regulated and licensed by the Association of Chartered Certified Accountants (ACCA)  - Walsh West Estates & probate Lawyers are registered with the Chartered Institute of Legal Executives (CILEx) as a CILEX-ACCA Probate Entity and are Independently Regulated by CILEx Regulation.

Our aim is to provide you with a high quality service at all times that is efficient and effective. As a client of Walsh West, if at any point you would like to discuss with us how our service could be improved, become unhappy with any aspect of the service you have received, or if you are dissatisfied with the service that you are receiving we need you to tell us about it immediately so we can do our best to put things right.

We follow an internal complaints and dispute resolution procedure to ensure that complaints raised are resolved quickly and effectively. We undertake to look into any complaint carefully and promptly and to do all we can to explain the position to you

Should you have any queries or concerns about our work please first communicate these to the person handling your case. Alternatively, please email concerns to the attention of our Client Care Team at or by post to our offices at: Walsh West, Warlies Park House, Horseshoe Hill, Upshire, Waltham Abbey, Essex, EN9 3SL.

Our complaints procedure is summarised in our Client Care & Engagement Letters and explained in greater detail in our Terms and Conditions of Business. A copy of our current Terms of Business and a full copy of our complaints procedure can be requested from our Client Care Coordinator.

Where we are unable to settle your complaint via our internal complaints process, for all legal matters you have a right to complain to the Legal Ombudsman. The Legal Ombudsman is an independent complaints body, established under the Legal Services Act 2007, which deal with legal services complaints. You can file a complaint to the Legal ombudsman within six months from the date of our final decision under our own internal complaints procedure.

Further information relating to the Legal Ombudsman can be found on their website at Their contact details are:

Legal Ombudsman

PO Box 6806



Telephone: 0300 555 0333

Email address: